Documento sin título

Below you will find the assessment items as presented on the exam as well as the scoring rules associated with the item.
Use of the exam information in the Exam Viewer is subject to the terms of the Academy Connection Website Usage Agreement between you and Cisco. The purpose of the Exam Viewer is to support instruction while not compromising exam security for other Cisco Networking Academies or students. This material should not be distributed outside a proctored and controlled setting. If misuse is found, action will be taken to limit access to assessment content. Please remember to logout and close your browser window after using the Exam Viewer.
1 Which two statements describe a NIC? (Choose two.)

a device that uses radio waves to send data from the motherboard to the hard drive

a device that connects a PC to a wired LAN

a device that connects the PC to a printer

a device that connects a PC directly to a WAN

a device that connects a PC to a wireless LAN

Scoring Rule For: correctness of response
Option 2 and Option 5 are correct.
1 point for each correct option.
0 points if more options are selected than required.
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 10.3.1 What is a NIC? 2 Which type of DSL connectivity is most commonly deployed for home use?

ADSL

HDSL

SDSL

VDSL

Scoring Rule For: correctness of response
2 points for Option 1
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 10.8.5 Digital subscriber line (DSL) 3 What is the main goal of a preventive maintenance program?

to reduce replacement costs

to reduce installation costs

to protect against future problems

to keep broken parts repaired at a lower cost

Scoring Rule For: correctness of response
2 points for Option 3
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 12.1.1 Elements of a preventative maintenance program 4

Refer to the exhibit. Which letter identifies a PCI slot on the ATX motherboard?

A

B

C

D

Scoring Rule For: correctness of response
2 points for Option 3
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 2.3.9 Expansion slots 5 Which configuration will optimize performance when installing two ATA disk drives in a PC that has both IDE channels available?

install both devices on one channel, with one configured as master and the other as slave

install both devices on one channel, using the cable select feature for both devices

install each device on a different channel, setting each as a master device

install each device on a different channel, setting each as a slave device

Scoring Rule For: correctness of response
2 points for Option 3
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 9.4.4 Adding hard drives 6 A technician has just installed a new video card in a manager's computer. Because of the urgency of the upgrade, the installation was done in the manager's carpeted office. The manager is now reporting that the video card works only intermittently. What is the most probable cause of this problem?

The card is incompatible with the current operating system.

The card is incompatible with the current application program.

There is a resource conflict between the video card and another system component.

The card has been damaged by ESD during the installation process.

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 3.1.2 ESD precautions 7 The IT manager for a small finance company wishes to upgrade the company server. This server has three 200-GB disks. The intention is to add fault tolerance to the disk system without doubling the number of disks. Which version of RAID most closely fits the requirements?

RAID 0

RAID 1

RAID 5

RAID 10

Scoring Rule For: correctness of response
2 points for Option 3
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 9.2.4 RAID 5 configuration 8 Before a technician upgrades a server, it is necessary to back up all data. Which type of backup is necessary to ensure that all data is backed up?

daily

differential

full

incremental

partial

Scoring Rule For: correctness of response
2 points for Option 3
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 14.10.3 Types of data backup procedures 9 Which three values must be configured to allow a PC to connect with a network? (Choose three.)

MAC address

IP address

subnet mask

e-mail address

URL

default gateway

Scoring Rule For: correctness of response
Option 2, Option 3, and Option 6 are correct.
1 point for each correct option.
0 points if more options are selected than required.
Max Value = 3

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 10.3.2 Setting the IP address 10 Which command, available in Windows 2000 and Windows XP, will display the network configuration information for a PC?

config

ifconfig

ipconfig

winipcfg

Scoring Rule For: correctness of response
2 points for Option 3
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 10.7.6 Ipconfig, winipconfig, config, and ifconfig 11 Which method should be used to manually end a process in Windows XP?

click Start > Logoff

press Ctrl-Alt-Delete, then click Start

click Start > Programs > End All

press Ctrl-Alt-Delete, choose process, then click End Process

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 14.3.6 Troubleshooting shutdown problems 12 What are two ways that Windows XP can be loaded on a PC? (Choose two.)

upgrade from Windows 2000

new installation

upgrade from Windows update tool

upgrade from Windows 95

Scoring Rule For: correctness of response
Option 1 and Option 2 are correct.
1 point for each correct option.
0 points if more options are selected than required.
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 7.4.1 Upgrading Windows NT Workstation 4/2000 to XP 13 What must be set up to allow a user to boot either into Windows XP or Windows 98 on the same system?

dual boot

multi-DOS boot

boot choice

dual DOS

Scoring Rule For: correctness of response
2 points for Option 1
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 7.4.3 Dual boot Windows 9x, Windows NT 4, Windows 2000, and Windows XP 14 Which Start menu item provides access to the command-line entry space?

All Programs

Help

Run

Settings

Scoring Rule For: correctness of response
2 points for Option 3
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 1.3.7 Start menu options 15 Which utility is used to configure a screen saver?

Accessories

Display

Saver

Screen

Scoring Rule For: correctness of response
2 points for Option 2
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 5.2.5 Display and Sounds 16 What are the registry files?

a list of programs loaded on the hard drive

a database used to manage the information needed by the Windows operating system

a set of documents holding information about the PC configuration

a document that explains how to register a newly installed operating system

Scoring Rule For: correctness of response
2 points for Option 2
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 5.3.1 The registry 17 A real estate office requires the ability to control access to files on the shared office computer. Windows 98 is currently installed on the computer. What can be done to provide the required level of security?

upgrade to Windows 98 SE

upgrade to Windows 2000 or XP

install a third-party security package

activate Windows 98 advanced security

Scoring Rule For: correctness of response
2 points for Option 2
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 7.5.1 Keeping user files private 18 What will Windows 98 do when it detects the installation of a new video card?

automatically install the correct driver

ask whether to install the manufacturer's video drivers

wait for the user to manually install the correct driver

automatically connect to the Internet to search for the correct driver

Scoring Rule For: correctness of response
2 points for Option 2
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 8.2.3 Installing and configuring the video card driver and software 19 Which Windows utility is used to manually install a device driver?

Configuration Manager

Device Manager

Driver Manager

Windows Explorer

Scoring Rule For: correctness of response
2 points for Option 2
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 8.3.6 Sound card driver and software installation 20 A technician for a computer maintenance company has been asked to repair a PC. What is the first task the technician should perform to troubleshoot the computer?

reproduce the fault

reload the operating system

take an image of all the disks

request information from the user

document the fault

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 13.1.3 Gathering information 21 Which Windows utility scans the operating system files to ensure that they are the correct Microsoft versions?

Asd

Chkdsk

Defrag

Sfc

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 14.3.4 Windows OS missing /corrupt .DLL or .VxD files 22 Which Windows file loads the System Configuration utility?

AUTOEXEC.BAT

BOOT.INI

CONFIG.SYS

MSCONFIG.EXE

SYSTEM.INI

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 14.3.2 Troubleshooting startup (booting) problems 23 Which third-party utility will help a PC technician recover data from a hard drive that is not responding?

AMIDiag

CheckIt

Fdisk

Format

SpinRite

Undelete

Scoring Rule For: correctness of response
2 points for Option 5
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 13.1.9 Diagnostic software 24 Why should a technician track all changes and modifications made to a system?

to save money purchasing replacement parts

to determine which parts should be on the field replacement parts list

to improve the diagnosis of problems by other technicians

to decide whether the new technician understands the six-step troubleshooting process

Scoring Rule For: correctness of response
2 points for Option 3
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 13.1.7 Documenting the solution 25 If a user has to restart Windows due to a memory usage error, which three core files could be affected? (Choose three.)

AUTOEXEC.BAT

CONFIG.SYS

GDI.EXE

KRNLXXX.EXE

USER.EXE

WININI.EXE

Scoring Rule For: correctness of response
Option 3, Option 4, and Option 5 are correct.
1 point for each correct option.
0 points if more options are selected than required.
Max Value = 3

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 14.3.3 Windows memory usage problems 26 Which startup mode allows access to Windows with only the most basic device drivers?

basic mode

command prompt only

driver mode only

safe mode

safe mode command prompt only

secure mode

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 14.4.3 Windows 9x Startup Modes 27 What should be done with an empty laser printer toner cartridge?

dispose of it in the ordinary waste disposal facility

dispose of it by incineration

refill and reuse it

return it to the manufacturer for recycling

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 12.1.5 Proper disposal of hazardous materials 28 What should be used to clean a monitor?

glass cleaner

isopropyl alcohol

mild detergent

mildly abrasive cleanser

Scoring Rule For: correctness of response
2 points for Option 3
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 12.3.1 Monitor 29 What is a good reason for the IT manager at the head office of a retail company to upgrade all the PCs from Windows Me to Windows XP?

greater reliability

greater number of disk partitions supported

greater amount of RAM supported

greater number of applications supported

Scoring Rule For: correctness of response
2 points for Option 1
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 7.2.3 Windows XP features 30 A home user recently installed a second processor in a Windows 2000 server but did not notice any improvement in performance. What is the most likely cause of the problem?

Windows 2000 does not support multiprocessor systems.

The processor has not been inserted properly.

The BIOS has not been configured properly.

The driver for the computer needs to be updated from within Device Manager.

The Service Pack utility needs to be run.

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 9.4.3 Upgrading the operating system for multiple processors 31 Which component may need to be upgraded when small ATA drives are replaced by very large ones?

BIOS

controller

motherboard

ribbon cable

Scoring Rule For: correctness of response
2 points for Option 1
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 9.4.4 Adding hard drives 32 A computer system was upgraded with the addition of a SCSI drive. Upon startup, the system failed to boot from the new SCSI device. Which step may need to be taken to correct this problem?

enable the SCSI BIOS on the controller card

change the SCSI ID of the boot drive to 7

replace the current SCSI controller with a bootable one

install an ATA boot drive, because SCSI devices are not bootable

Scoring Rule For: correctness of response
2 points for Option 1
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 9.4.4 Adding hard drives 33 When a computer is functioning properly, why should BIOS updates be avoided?

A properly functioning computer must already have the latest BIOS updates.

BIOS chips have limited capacity and unnecessary updates would waste valuable storage space on the chip.

BIOS chips can be damaged by unnecessary updates.

Improper updating could render the computer inoperable.

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 13.2.3 CMOS/BIOS errors 34 A teacher wishes to demonstrate a Windows 2000 and Windows XP dual boot system. Which MS-DOS-based utility can be used to create two partitions on the disk in order to install two operating systems?

Chkdsk

Defrag

Diskpart

Fdisk

Scandisk

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 5.4.1 Partitioning a hard drive 35 Where must a SCSI chain be terminated?

only at the end of the chain

only on the SCSI controller

at every device on the chain

at both ends of the SCSI chain

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 9.4.4 Adding hard drives 36 Where is the twist on the floppy drive cable located?

after the last connector

before the first connector

beside the motherboard connector

beside the drive A connector

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 3.6.3 Connecting the floppy drive, hard drive, CD-ROM, and DVD to the system 37 What are the recommended jumper settings when using a single IDE channel with both a hard drive and a CD drive attached?

hard drive to master, CD drive to master

hard drive to master, CD drive to slave

hard drive to slave, CD drive to slave

hard drive to slave, CD drive to master

Scoring Rule For: correctness of response
2 points for Option 2
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 13.2.10 Secondary storage devices 38 Which Interrupt Request (IRQ) number does COM 4 commonly use?

1

2

3

4

5

7

Scoring Rule For: correctness of response
2 points for Option 3
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 2.9.2 Interrupt requests (IRQs) 39 Is it possible to mix ECC memory with non-ECC memory on the same ATX motherboard?

Yes, if each type memory is in different memory banks.

Yes, ECC and non-ECC memory can be mixed without any negative results.

Yes, ECC and non-ECC memory can be mixed, however, access speed will be reduced.

No, ECC and non-ECC memory cannot be used on the same motherboard.

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 13.2.6 RAM 40 After the computer performs the Power-On Self-Test, where does the BIOS search for the location of the boot device?

NTLDR

NTDETECT.COM

BOOT.INI

Master Boot Record

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 6.1.3 Windows 2000 boot process 41 Which Windows XP feature takes snapshots at regular intervals of the user accounts, hardware and software settings, and startup files?

Remote Assistant

Remote Desktop

System Restore

Microsoft Management Console

Scoring Rule For: correctness of response
2 points for Option 3
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 7.5.4 System properties 42 What is the correct order for a DOS disk to boot a computer system?

BIOS, Bootstrap, IO.SYS, CONFIG.SYS, MSDOS.SYS, COMMAND.COM, AUTOEXEC.BAT

BIOS, Bootstrap, MSDOS.SYS, COMMAND.COM, IO.SYS, CONFIG.SYS, AUTOEXEC.BAT

BIOS, Bootstrap, IO.SYS, MSDOS.SYS, CONFIG.SYS, COMMAND.COM, AUTOEXEC.BAT

BIOS, Bootstrap, COMMAND.COM, IO.SYS, AUTOEXEC.BAT, MSDOS.SYS, CONFIG.SYS

Scoring Rule For: correctness of response
2 points for Option 3
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 4.2.5 Booting the system with a DOS disk 43 Which log file does Windows 9x create when setup fails during hardware detection?

SETUP.LOG

DETLOG.TXT

SETUPLOG.TXT

DETCRASH.LOG

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 14.4.4 Windows 9x error log files 44 In the development of a solution to a problem, which logical step should a technician take in the process of troubleshooting?

Reproduce the error conditions.

Examine all components inside the computer.

Replace all cables.

Verify the power supply voltages.

Scoring Rule For: correctness of response
2 points for Option 1
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 14.1.3 Reproducing the error symptoms 45 Which utility allows a network administrator to quickly check the IP address information on a Windows 2000 computer?

Ipcfg

Ipconfig

Win32ipcfg

Winconfig

Scoring Rule For: correctness of response
2 points for Option 2
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 14.12.9 Network troubleshooting software utilities 46 Which troubleshooting tool is used to detect and correct general protection faults that are caused by applications?

System Monitor

Dr. Watson

Version Conflict Manager

System File Checker

Scoring Rule For: correctness of response
2 points for Option 2
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 14.5.1 Using System Tools 47

Refer to the exhibit. Which file would contain the lines of text displayed in the exhibit?

AUTOEXEC.BAT

CONFIG.SYS

IO.SYS

MSDOS.SYS

Scoring Rule For: correctness of response
2 points for Option 2
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 14.2.1 System boot problems 48 Which Windows 9x System Properties tab displays information about the performance statistics of the current system and allows access to the virtual memory and file system settings?

General

Device Manager

Hardware Profiles

Performance

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 5.2.1 System applet 49 Which utility can be used by the senior technician in a large manufacturing company to recover lost allocation units in a Windows XP system?

Chkdsk

Defrag

Fdisk

Scanskw

Scanreg

Scoring Rule For: correctness of response
2 points for Option 1
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 14.5.1 Using System Tools 50 Which utility can be used to improve the performance of a disk system by rewriting the files so that they are at the start of the disk?

Chkdsk

Defrag

Scandisk

Diskpart

Scoring Rule For: correctness of response
2 points for Option 2
0 points for any other option
Max Value = 2

//*********************************

Below you will find the assessment items as presented on the exam as well as the scoring rules associated with the item.
Use of the exam information in the Exam Viewer is subject to the terms of the Academy Connection Website Usage Agreement between you and Cisco. The purpose of the Exam Viewer is to support instruction while not compromising exam security for other Cisco Networking Academies or students. This material should not be distributed outside a proctored and controlled setting. If misuse is found, action will be taken to limit access to assessment content. Please remember to logout and close your browser window after using the Exam Viewer.
1 Which two statements describe a NIC?
(Choose two.)

a device that uses radio waves to send data from the motherboard to the hard drive

a device that connects a PC to a wired LAN

a device that connects the PC to a printer

a device that connects a PC directly to a WAN

a device that connects a PC to a wireless LAN

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 10.3.1 What is a NIC? 2 Which type of DSL connectivity is most commonly deployed for home use?

ADSL

HDSL

SDSL

VDSL

Scoring Rule For: correctness of response2 points for Option 1
0 points for any other option
Max Value = 2

This item references content from the
following areas:
IT Essentials I: PC Hardware and Software
• 10.8.5 Digital subscriber line (DSL) 3 What is the main goal of a preventive maintenance program?

to reduce replacement costs

to reduce installation costs

to protect against future problems

to keep broken parts repaired at a lower cost

Scoring Rule For: correctness of response
2 points for Option 3
0 points for any other option
Max Value = 2

This item references content from the
following areas:
IT Essentials I: PC Hardware and Software
• 9.4.4 Adding hard drives 6 A technician has just installed a new video
card in a manager's computer. Because of the urgency of the upgrade, the installation was done in the manager's carpeted office. The manager
is now reporting that the video card works only intermittently. What is the most probable cause
of this problem?

The card is incompatible with the current operating system.

The card is incompatible with the current application program.

There is a resource conflict between the video card and another system component.

The card has been damaged by ESD during the installation process.

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

This item references content from the
following areas:
IT Essentials I: PC Hardware and Software
• 3.1.2 ESD precautions 7 The IT manager for a small finance company wishes to upgrade the company server. This server has three 200-GB disks. The intention is to add fault tolerance to the disk system without doubling the number of disks. Which version of RAID most closely fits the requirements?

RAID 0

RAID 1

RAID 5

RAID 10

Scoring Rule For: correctness of response
2 points for Option 3
0 points for any other option
Max Value = 2

This item references content from the
following areas:
IT Essentials I: PC Hardware and Software
• 9.2.4 RAID 5 configuration 8 Before a technician upgrades a server, it is necessary to back up all data. Which type of backup is necessary to ensure that all data is backed up?

daily

differential

full

incremental

partial

Scoring Rule For: correctness of response
2 points for Option 3
0 points for any other option
Max Value = 2

This item references content from the
following areas:
IT Essentials I: PC Hardware and Software
• 14.10.3 Types of data backup procedures 9 Which three values must be configured to allow a PC to connect with a network? (Choose three.)

MAC address

IP address

subnet mask

e-mail address

URL

default gateway

Scoring Rule For: correctness of response
Option 2, Option 3, and Option 6 are correct.
1 point for each correct option.
0 points if more options are selected than required.
Max Value = 3

This item references content from the
following areas:
IT Essentials I: PC Hardware and Software
• 10.3.2 Setting the IP address 10 Which command, available in Windows 2000 and Windows XP, will display the network configuration information for a PC?

config

ifconfig

ipconfig

winipcfg

Scoring Rule For: correctness of response
2 points for Option 3
0 points for any other option
Max Value = 2

This item references content from the
following areas:
IT Essentials I: PC Hardware and Software
• 10.7.6 Ipconfig, winipconfig, config, and ifconfig 11 Which method should be used to manually end a process in Windows XP?

click Start > Logoff

press Ctrl-Alt-Delete, then click Start

click Start > Programs > End All

press Ctrl-Alt-Delete, choose process, then click End Process

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

This item references content from the
following areas:
IT Essentials I: PC Hardware and Software
• 14.3.6 Troubleshooting shutdown problems 12 What are two ways that Windows XP can be loaded on a PC? (Choose two.)

upgrade from Windows 2000

new installation

upgrade from Windows update tool

upgrade from Windows 95

Scoring Rule For: correctness of response
Option 1 and Option 2 are correct.
1 point for each correct option.
0 points if more options are selected than required.
Max Value = 2

This item references content from the
following areas:
IT Essentials I: PC Hardware and Software
• 7.4.1 Upgrading Windows NT Workstation 4/2000 to XP 13 What must be set up to allow a user to boot either into Windows XP or Windows 98 on the same system?

dual boot

multi-DOS boot

boot choice

dual DOS

Scoring Rule For: correctness of response
2 points for Option 1
0 points for any other option
Max Value = 2

Scoring Rule For: correctness of response
2 points for Option 3
0 points for any other option
Max Value = 2

This item references content from the following
areas:
IT Essentials I: PC Hardware and Software
• 1.3.7 Start menu options 15 Which utility is used to configure a screen saver?

Accessories

Display

Saver

Screen

Scoring Rule For: correctness of response
2 points for Option 2
0 points for any other option
Max Value = 2

This item references content from the
following areas:
IT Essentials I: PC Hardware and Software
• 5.2.5 Display and Sounds 16 What are the registry files?

a list of programs loaded on the hard drive

a database used to manage the information needed by the Windows operating system

a set of documents holding information about the PC configuration

a document that explains how to register a newly installed operating system

Scoring Rule For: correctness of response
2 points for Option 2
0 points for any other option
Max Value = 2

This item references content from the following
areas:
IT Essentials I: PC Hardware and Software
• 5.3.1 The registry 17 A real estate office requires the ability to control access to files on the shared office computer. Windows 98 is currently installed on the computer. What can be done to provide the required level of security?

upgrade to Windows 98 SE

upgrade to Windows 2000 or XP

install a third-party security package

activate Windows 98 advanced security

Scoring Rule For: correctness of response
2 points for Option 2
0 points for any other option
Max Value = 2

This item references content from the
following areas:
IT Essentials I: PC Hardware and Software
• 7.5.1 Keeping user files private 18 What will Windows 98 do when it detects the installation of a new video card?

automatically install the correct driver

ask whether to install the manufacturer's video drivers

wait for the user to manually install the correct driver

automatically connect to the Internet to search for the correct driver

Scoring Rule For: correctness of response
2 points for Option 2
0 points for any other option
Max Value = 2

This item references content from the
following areas:
IT Essentials I: PC Hardware and Software
• 8.3.6 Sound card driver and software installation 20 A technician for a computer maintenance company has been asked to repair a PC. What is the first task the technician should perform to troubleshoot the computer?

reproduce the fault

reload the operating system

take an image of all the disks

request information from the user

document the fault

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

This item references content from the following
areas:
IT Essentials I: PC Hardware and Software
• 14.3.4 Windows OS missing /corrupt .DLL or .VxD files 22 Which Windows file loads the System Configuration utility?
AUTOEXEC.BAT
BOOT.INI
CONFIG.SYS
MSCONFIG.EXE
SYSTEM.INI

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

This item references content from the following
areas:
IT Essentials I: PC Hardware and Software
• 13.1.9 Diagnostic software 24 Why should a technician track all changes and modifications made to a system?
to save money purchasing replacement parts
to determine which parts should be on the field replacement parts list
to improve the diagnosis of problems by other technicians
to decide whether the new technician understands the six-step troubleshooting process

Scoring Rule For: correctness of response
2 points for Option 3
0 points for any other option
Max Value = 2

This item references content from the following
areas:
IT Essentials I: PC Hardware and Software
• 13.1.7 Documenting the solution 25 If a user has to restart Windows due to a memory usage error, which three core files could be affected? (Choose three.)
AUTOEXEC.BAT
CONFIG.SYS
GDI.EXE
KRNLXXX.EXE
USER.EXE
WININI.EXE

Scoring Rule For: correctness of response
Option 3, Option 4, and Option 5 are correct.
1 point for each correct option.
0 points if more options are selected than required.
Max Value = 3

This item references content from the
following
areas:
IT Essentials I: PC Hardware and
Software
• 14.3.3 Windows memory usage problems 26 Which startup mode allows access
to Windows with only the most basic device drivers?
basic mode
command prompt only
driver mode only
safe mode
safe mode command prompt only
secure mode

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

This item references content from
the following areas:
IT Essentials I: PC Hardware and
Software
• 14.4.3 Windows 9x Startup Modes 27 What should be done with an empty laser printer toner cartridge?

dispose of it in the ordinary waste disposal facility

dispose of it by incineration

refill and reuse it

return it to the manufacturer for recycling

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

This item references content from
the following areas:
IT Essentials I: PC Hardware and
Software
• 12.1.5 Proper disposal of hazardous materials 28 What should be used to clean a monitor?

glass cleaner

isopropyl alcohol

mild detergent

mildly abrasive cleanser

Scoring Rule For: correctness of response
2 points for Option 3
0 points for any other option
Max Value = 2

This item references content from
the following areas:
IT Essentials I: PC Hardware and
Software
• 12.3.1 Monitor 29 What is a good reason for the IT manager at the head office of a retail company to upgrade all the PCs from Windows Me to Windows XP?

greater reliability

greater number of disk partitions supported

greater amount of RAM supported

greater number of applications supported

Scoring Rule For: correctness of response
2 points for Option 1
0 points for any other option
Max Value = 2

This item references content from
the following areas:
IT Essentials I: PC Hardware and Software
• 7.2.3 Windows XP features 30 A home user recently installed a second processor in a Windows 2000 server but did not notice any improvement in performance. What is the most likely cause of the problem?

Windows 2000 does not support multiprocessor systems.

The processor has not been inserted properly.

The BIOS has not been configured properly.

The driver for the computer needs to be updated from within Device Manager.

The Service Pack utility needs to be run.

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

This item references content from
the following areas:
IT Essentials I: PC Hardware and
Software
• 9.4.3 Upgrading the operating system for multiple processors 31 Which component may need to be upgraded when small ATA drives are replaced by very large ones?

BIOS

controller

motherboard

ribbon cable

Scoring Rule For: correctness of response
2 points for Option 1
0 points for any other option
Max Value = 2

This item references content from
the following areas:
IT Essentials I: PC Hardware and Software
• 9.4.4 Adding hard drives 32 A computer system was upgraded with the addition of a SCSI drive. Upon startup, the system failed to boot from the new SCSI device. Which step may need to be taken to correct this problem?

enable the SCSI BIOS on the controller card

change the SCSI ID of the boot drive to 7

replace the current SCSI controller with a bootable one

install an ATA boot drive, because SCSI devices are not bootable

Scoring Rule For: correctness of response
2 points for Option 1
0 points for any other option
Max Value = 2

This item references content from
the following areas:
IT Essentials I: PC Hardware and
Software
• 9.4.4 Adding hard drives 33 When a computer is functioning properly, why should BIOS updates be avoided?

A properly functioning computer must already have the latest BIOS updates.

BIOS chips have limited capacity and unnecessary updates would waste valuable storage space on the chip.

BIOS chips can be damaged by unnecessary updates.

Improper updating could render the computer inoperable.

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

This item references content from
the following areas:
IT Essentials I: PC Hardware and
Software
• 13.2.3 CMOS/BIOS errors 34 A teacher wishes to demonstrate a Windows 2000 and Windows XP dual boot system. Which MS-DOS-based utility can be used to create two partitions on the disk in order to install two operating systems?

Chkdsk

Defrag

Diskpart

Fdisk

Scandisk

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

This item references content from
the following areas:
IT Essentials I: PC Hardware and
Software
• 5.4.1 Partitioning a hard drive 35 Where must a SCSI chain be terminated?

only at the end of the chain

only on the SCSI controller

at every device on the chain

at both ends of the SCSI chain

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

This item references content from
the following areas:
IT Essentials I: PC Hardware
and Software
• 9.4.4 Adding hard drives 36 Where is the twist on the floppy drive cable located?

after the last connector

before the first connector

beside the motherboard connector

beside the drive A connector

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

This item references content from
the following areas:
IT Essentials I: PC Hardware
and Software
• 3.6.3 Connecting the floppy drive,
37 What are the recommended jumper settings when using a single IDE channel with both a hard drive and a CD drive attached?

hard drive to master, CD drive to master

hard drive to master, CD drive to slave

hard drive to slave, CD drive to slave

hard drive to slave, CD drive to master

Scoring Rule For: correctness of response
2 points for Option 2
0 points for any other option
Max Value = 2

This item references content from the following
areas:
IT Essentials I: PC Hardware and Software
• 13.2.10 Secondary storage devices 38 Which Interrupt Request (IRQ) number does COM 4 commonly use?

1

2

3

4

5

7

Scoring Rule For: correctness of response
2 points for Option 3
0 points for any other option
Max Value = 2

This item references content from
the following areas:
IT Essentials I: PC Hardware and
Software
• 2.9.2 Interrupt requests (IRQs) 39 Is it possible to mix ECC memory with non-ECC memory on the same ATX motherboard?

Yes, if each type memory is in different memory banks.

Yes, ECC and non-ECC memory can be mixed without any negative results.

Yes, ECC and non-ECC memory can be mixed, however, access speed will be reduced.

No, ECC and non-ECC memory cannot be used on the same motherboard.

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

This item references content from
the following areas:
IT Essentials I: PC Hardware and
Software
• 13.2.6 RAM 40 After the computer performs the Power-On Self-Test, where does the BIOS search for the location of the boot device?

NTLDR

NTDETECT.COM

BOOT.INI

Master Boot Record

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

This item references content from
the following areas:
IT Essentials I: PC Hardware and Software
• 6.1.3 Windows 2000 boot process 41 Which Windows XP feature takes snapshots at regular intervals of the user accounts, hardware and software settings, and startup files?

Remote Assistant

Remote Desktop

System Restore

Microsoft Management Console

Scoring Rule For: correctness of response
2 points for Option 3
0 points for any other option
Max Value = 2

This item references content from
the following areas:
IT Essentials I: PC Hardware and Software
• 7.5.4 System properties 42 What is the correct order for a DOS disk to boot a computer system?

BIOS, Bootstrap, IO.SYS, CONFIG.SYS, MSDOS.SYS, COMMAND.COM, AUTOEXEC.BAT

BIOS, Bootstrap, MSDOS.SYS, COMMAND.COM, IO.SYS, CONFIG.SYS, AUTOEXEC.BAT

BIOS, Bootstrap, IO.SYS, MSDOS.SYS, CONFIG.SYS, COMMAND.COM, AUTOEXEC.BAT

BIOS, Bootstrap, COMMAND.COM, IO.SYS, AUTOEXEC.BAT, MSDOS.SYS, CONFIG.SYS

Scoring Rule For: correctness of response
2 points for Option 3
0 points for any other option
Max Value = 2

This item references content from
the following areas:
IT Essentials I: PC Hardware and Software
• 4.2.5 Booting the system with a DOS disk 43 Which log file does Windows 9x create when setup fails during hardware detection?

SETUP.LOG

DETLOG.TXT

SETUPLOG.TXT

DETCRASH.LOG

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

This item references content from
the following areas:
IT Essentials I: PC Hardware and
Software
• 14.4.4 Windows 9x error log files 44 In the development of a solution to a problem, which logical step should a technician take in the process of troubleshooting?

Reproduce the error conditions.

Examine all components inside the computer.

Replace all cables.

Verify the power supply voltages.

Scoring Rule For: correctness of response
2 points for Option 1
0 points for any other option
Max Value = 2

This item references content from
the following areas:
IT Essentials I: PC Hardware and Software
• 14.1.3 Reproducing the error symptoms 45 Which utility allows a network administrator to quickly check the IP address information on a Windows 2000 computer?

Ipcfg

Ipconfig

Win32ipcfg

Winconfig

Scoring Rule For: correctness of response
2 points for Option 2
0 points for any other option
Max Value = 2

This item references content from
the following areas:
IT Essentials I: PC Hardware and
Software
• 14.12.9 Network troubleshooting silities 46 Which troubleshooting tool is used to detect and correct general protection faults that are caused by applications?

System Monitor

Dr. Watson

Version Conflict Manager

System File Checker

Scoring Rule For: correctness of response
2 points for Option 2
0 points for any other option
Max Value = 2

This item references content from the following
areas:
IT Essentials I: PC Hardware and Software
• 14.2.1 System boot problems 48 Which Windows 9x System Properties tab displays information about the performance statistics of the current system and allows access to the virtual memory and file system settings?

General

Device Manager

Hardware Profiles

Performance

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

This item references content from the following
areas:
IT Essentials I: PC Hardware and Software
• 5.2.1 System applet 49 Which utility can be used by the senior technician in a large manufacturing company to recover lost allocation units in a Windows XP system?

Chkdsk

Defrag

Fdisk

Scanskw

Scanreg

Scoring Rule For: correctness of response
2 points for Option 1
0 points for any other option
Max Value = 2

This item references content from the following
areas:
IT Essentials I: PC Hardware and Software
• 14.5.1 Using System Tools 50 Which utility can be used to improve the performance of a disk system by rewriting the files so that they are at the start of the disk?

Chkdsk

Defrag

Scandisk

Diskpart

Scoring Rule For: correctness of response
2 points for Option 2
0 points for any other option
Max Value = 2

This item references content from the following areas:
IT Essentials I: PC Hardware and Software
• 12.1.1 Elements of a preventative maintenpram This item references content from the following
areas:
IT Essentials I: PC Hardware and Software
• 14.5.1 Using System Tools

47 Refer to the exhibit. Which file would contain the
lines of text displayed in the exhibit?

AUTOEXEC.BAT

CONFIG.SYS

IO.SYS

MSDOS.SYS

Scoring Rule For: correctness of response
2 points for Option 2
0 points for any other option
Max Value = 2

4 Refer to the exhibit. Which letter identifies a PCI slot on the ATX motherboard?

A

B

C

D

Scoring Rule For: correctness of response
2 points for Option 3
0 points for any other option
Max Value = 2

//*********************************

Below you will find the assessment items as presented on the exam as well as the scoring rules associated with the item.
Use of the exam information in the Exam Viewer is subject to the terms of the Academy Connection Website Usage Agreement between you and Cisco. The purpose of the Exam Viewer is to support instruction while not compromising exam security for other Cisco Networking Academies or students. This material should not be distributed outside a proctored and controlled setting. If misuse is found, action will be taken to limit access to assessment content. Please remember to logout and close your browser window after using the Exam Viewer.
1 Which two statements describe a NIC?
(Choose two.)

a device that uses radio waves to send data from the motherboard to the hard drive

# a device that connects a PC to a wired LAN

a device that connects the PC to a printer

a device that connects a PC directly to a WAN

# a device that connects a PC to a wireless LAN

2 Which type of DSL connectivity is most commonly deployed for home use?

ADSL

HDSL

SDSL

VDSL

Scoring Rule For: correctness of response2 points for Option 1
0 points for any other option
Max Value = 2

3 What is the main goal of a preventive maintenance program?

to reduce replacement costs

to reduce installation costs

to protect against future problems

to keep broken parts repaired at a lower cost

Scoring Rule For: correctness of response
2 points for Option 3
0 points for any other option
Max Value = 2

5 Which configuration will optimize performance when installing two ATA disk drives in a PC that has both IDE channels available?

install both devices on one channel, with one configured as master and the other as slave

install both devices on one channel, using the cable select feature for both devices

install each device on a different channel, setting each as a master device

install each device on a different channel, setting each as a slave device

Scoring Rule For: correctness of response
2 points for Option 3
0 points for any other option
Max Value = 2

6 A technician has just installed a new video
card in a manager's computer. Because of the urgency of the upgrade, the installation was done in the manager's carpeted office. The manager
is now reporting that the video card works only intermittently. What is the most probable cause
of this problem?

The card is incompatible with the current operating system.

The card is incompatible with the current application program.

There is a resource conflict between the video card and another system component.

The card has been damaged by ESD during the installation process.

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

7 The IT manager for a small finance company wishes to upgrade the company server. This server has three 200-GB disks. The intention is to add fault tolerance to the disk system without doubling the number of disks. Which version of RAID most closely fits the requirements?

RAID 0

RAID 1

RAID 5

RAID 10

Scoring Rule For: correctness of response
2 points for Option 3
0 points for any other option
Max Value = 2

8 Before a technician upgrades a server, it is necessary to back up all data. Which type of backup is necessary to ensure that all data is backed up?

daily

differential

full

incremental

partial

Scoring Rule For: correctness of response
2 points for Option 3
0 points for any other option
Max Value = 2

9 Which three values must be configured to allow a PC to connect with a network? (Choose three.)

MAC address

IP address

subnet mask

e-mail address

URL

default gateway

Scoring Rule For: correctness of response
Option 2, Option 3, and Option 6 are correct.
1 point for each correct option.
0 points if more options are selected than required.
Max Value = 3

10 Which command, available in Windows 2000 and Windows XP, will display the network configuration information for a PC?

config

ifconfig

ipconfig

winipcfg

Scoring Rule For: correctness of response
2 points for Option 3
0 points for any other option
Max Value = 2

11 Which method should be used to manually end a process in Windows XP?

click Start > Logoff

press Ctrl-Alt-Delete, then click Start

click Start > Programs > End All

press Ctrl-Alt-Delete, choose process, then click End Process

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

12 What are two ways that Windows XP can be loaded on a PC? (Choose two.)

upgrade from Windows 2000

new installation

upgrade from Windows update tool

upgrade from Windows 95

Scoring Rule For: correctness of response
Option 1 and Option 2 are correct.
1 point for each correct option.
0 points if more options are selected than required.
Max Value = 2

13 What must be set up to allow a user to boot either into Windows XP or Windows 98 on the same system?

dual boot

multi-DOS boot

boot choice

dual DOS

Scoring Rule For: correctness of response
2 points for Option 1
0 points for any other option
Max Value = 2

14 Which Start menu item provides access to the command-line entry space?

All Programs

Help

Run

Settings

Scoring Rule For: correctness of response
2 points for Option 3
0 points for any other option
Max Value = 2

15 Which utility is used to configure a screen saver?

Accessories

Display

Saver

Screen

Scoring Rule For: correctness of response
2 points for Option 2
0 points for any other option
Max Value = 2

16 What are the registry files?

a list of programs loaded on the hard drive

a database used to manage the information needed by the Windows operating system

a set of documents holding information about the PC configuration

a document that explains how to register a newly installed operating system

Scoring Rule For: correctness of response
2 points for Option 2
0 points for any other option
Max Value = 2

17 A real estate office requires the ability to control access to files on the shared office computer. Windows 98 is currently installed on the computer. What can be done to provide the required level of security?

upgrade to Windows 98 SE

upgrade to Windows 2000 or XP

install a third-party security package

activate Windows 98 advanced security

Scoring Rule For: correctness of response
2 points for Option 2
0 points for any other option
Max Value = 2

18 What will Windows 98 do when it detects the installation of a new video card?

automatically install the correct driver

ask whether to install the manufacturer's video drivers

wait for the user to manually install the correct driver

automatically connect to the Internet to search for the correct driver

Scoring Rule For: correctness of response
2 points for Option 2
0 points for any other option
Max Value = 2

19 Which Windows utility is used to manually install a device driver?

Configuration Manager

Device Manager

Driver Manager

Windows Explorer

Scoring Rule For: correctness of response
2 points for Option 2
0 points for any other option
Max Value = 2

20 A technician for a computer maintenance company has been asked to repair a PC. What is the first task the technician should perform to troubleshoot the computer?

reproduce the fault

reload the operating system

take an image of all the disks

request information from the user

document the fault

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

21 Which Windows utility scans the operating system files to ensure that they are the correct Microsoft versions?

Asd

Chkdsk

Defrag

Sfc

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

22 Which Windows file loads the System Configuration utility?
AUTOEXEC.BAT
BOOT.INI
CONFIG.SYS
MSCONFIG.EXE
SYSTEM.INI

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

24 Why should a technician track all changes and modifications made to a system?
to save money purchasing replacement parts
to determine which parts should be on the field replacement parts list
to improve the diagnosis of problems by other technicians
to decide whether the new technician understands the six-step troubleshooting process

Scoring Rule For: correctness of response
2 points for Option 3
0 points for any other option
Max Value = 2

25 If a user has to restart Windows due to a memory usage error, which three core files could be affected? (Choose three.)
AUTOEXEC.BAT
CONFIG.SYS
GDI.EXE
KRNLXXX.EXE
USER.EXE
WININI.EXE

Scoring Rule For: correctness of response
Option 3, Option 4, and Option 5 are correct.
1 point for each correct option.
0 points if more options are selected than required.
Max Value = 3

26 Which startup mode allows access
to Windows with only the most basic device drivers?
basic mode
command prompt only
driver mode only
safe mode
safe mode command prompt only
secure mode

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

27 What should be done with an empty laser printer toner cartridge?

dispose of it in the ordinary waste disposal facility

dispose of it by incineration

refill and reuse it

return it to the manufacturer for recycling

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

28 What should be used to clean a monitor?

glass cleaner

isopropyl alcohol

mild detergent

mildly abrasive cleanser

Scoring Rule For: correctness of response
2 points for Option 3
0 points for any other option
Max Value = 2

29 What is a good reason for the IT manager at the head office of a retail company to upgrade all the PCs from Windows Me to Windows XP?

greater reliability

greater number of disk partitions supported

greater amount of RAM supported

greater number of applications supported

Scoring Rule For: correctness of response
2 points for Option 1
0 points for any other option
Max Value = 2

30 A home user recently installed a second processor in a Windows 2000 server but did not notice any improvement in performance. What is the most likely cause of the problem?

Windows 2000 does not support multiprocessor systems.

The processor has not been inserted properly.

The BIOS has not been configured properly.

The driver for the computer needs to be updated from within Device Manager.

The Service Pack utility needs to be run.

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

31 Which component may need to be upgraded when small ATA drives are replaced by very large ones?

BIOS

controller

motherboard

ribbon cable

Scoring Rule For: correctness of response
2 points for Option 1
0 points for any other option
Max Value = 2

32 A computer system was upgraded with the addition of a SCSI drive. Upon startup, the system failed to boot from the new SCSI device. Which step may need to be taken to correct this problem?

enable the SCSI BIOS on the controller card

change the SCSI ID of the boot drive to 7

replace the current SCSI controller with a bootable one

install an ATA boot drive, because SCSI devices are not bootable

Scoring Rule For: correctness of response
2 points for Option 1
0 points for any other option
Max Value = 2

33 When a computer is functioning properly, why should BIOS updates be avoided?

A properly functioning computer must already have the latest BIOS updates.

BIOS chips have limited capacity and unnecessary updates would waste valuable storage space on the chip.

BIOS chips can be damaged by unnecessary updates.

Improper updating could render the computer inoperable.

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

34 A teacher wishes to demonstrate a Windows 2000 and Windows XP dual boot system. Which MS-DOS-based utility can be used to create two partitions on the disk in order to install two operating systems?

Chkdsk

Defrag

Diskpart

Fdisk

Scandisk

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

35 Where must a SCSI chain be terminated?

only at the end of the chain

only on the SCSI controller

at every device on the chain

at both ends of the SCSI chain

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

36 Where is the twist on the floppy drive cable located?

after the last connector

before the first connector

beside the motherboard connector

beside the drive A connector

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

37 What are the recommended jumper settings when using a single IDE channel with both a hard drive and a CD drive attached?

hard drive to master, CD drive to master

hard drive to master, CD drive to slave

hard drive to slave, CD drive to slave

hard drive to slave, CD drive to master

Scoring Rule For: correctness of response
2 points for Option 2
0 points for any other option
Max Value = 2

38 Which Interrupt Request (IRQ) number does COM 4 commonly use?

1

2

3

4

5

7

Scoring Rule For: correctness of response
2 points for Option 3
0 points for any other option
Max Value = 2

39 Is it possible to mix ECC memory with non-ECC memory on the same ATX motherboard?

Yes, if each type memory is in different memory banks.

Yes, ECC and non-ECC memory can be mixed without any negative results.

Yes, ECC and non-ECC memory can be mixed, however, access speed will be reduced.

No, ECC and non-ECC memory cannot be used on the same motherboard.

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

40 After the computer performs the Power-On Self-Test, where does the BIOS search for the location of the boot device?

NTLDR

NTDETECT.COM

BOOT.INI

Master Boot Record

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

41 Which Windows XP feature takes snapshots at regular intervals of the user accounts, hardware and software settings, and startup files?

Remote Assistant

Remote Desktop

System Restore

Microsoft Management Console

Scoring Rule For: correctness of response
2 points for Option 3
0 points for any other option
Max Value = 2

42 What is the correct order for a DOS disk to boot a computer system?

BIOS, Bootstrap, IO.SYS, CONFIG.SYS, MSDOS.SYS, COMMAND.COM, AUTOEXEC.BAT

BIOS, Bootstrap, MSDOS.SYS, COMMAND.COM, IO.SYS, CONFIG.SYS, AUTOEXEC.BAT

BIOS, Bootstrap, IO.SYS, MSDOS.SYS, CONFIG.SYS, COMMAND.COM, AUTOEXEC.BAT

BIOS, Bootstrap, COMMAND.COM, IO.SYS, AUTOEXEC.BAT, MSDOS.SYS, CONFIG.SYS

Scoring Rule For: correctness of response
2 points for Option 3
0 points for any other option
Max Value = 2

43 Which log file does Windows 9x create when setup fails during hardware detection?

SETUP.LOG

DETLOG.TXT

SETUPLOG.TXT

DETCRASH.LOG

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

44 In the development of a solution to a problem, which logical step should a technician take in the process of troubleshooting?

Reproduce the error conditions.

Examine all components inside the computer.

Replace all cables.

Verify the power supply voltages.

Scoring Rule For: correctness of response
2 points for Option 1
0 points for any other option
Max Value = 2

45 Which utility allows a network administrator to quickly check the IP address information on a Windows 2000 computer?

Ipcfg

Ipconfig

Win32ipcfg

Winconfig

Scoring Rule For: correctness of response
2 points for Option 2
0 points for any other option
Max Value = 2

46 Which troubleshooting tool is used to detect and correct general protection faults that are caused by applications?

System Monitor

Dr. Watson

Version Conflict Manager

System File Checker

Scoring Rule For: correctness of response
2 points for Option 2
0 points for any other option
Max Value = 2

48 Which Windows 9x System Properties tab displays information about the performance statistics of the current system and allows access to the virtual memory and file system settings?

General

Device Manager

Hardware Profiles

Performance

Scoring Rule For: correctness of response
2 points for Option 4
0 points for any other option
Max Value = 2

49 Which utility can be used by the senior technician in a large manufacturing company to recover lost allocation units in a Windows XP system?

Chkdsk

Defrag

Fdisk

Scanskw

Scanreg

Scoring Rule For: correctness of response
2 points for Option 1
0 points for any other option
Max Value = 2

50 Which utility can be used to improve the performance of a disk system by rewriting the files so that they are at the start of the disk?

Chkdsk

Defrag

Scandisk

Diskpart

Scoring Rule For: correctness of response
2 points for Option 2
0 points for any other option
Max Value = 2

47 Refer to the exhibit. Which file would contain the
lines of text displayed in the exhibit?

AUTOEXEC.BAT

CONFIG.SYS

IO.SYS

MSDOS.SYS

Scoring Rule For: correctness of response
2 points for Option 2
0 points for any other option
Max Value = 2

4 Refer to the exhibit. Which letter identifies a PCI slot on the ATX motherboard?

A

B

C

D

Scoring Rule For: correctness of response
2 points for Option 3
0 points for any other option
Max Value = 2